Refund policy

At PrimeNest, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help.

Returns

• Returns are accepted within 14 days of delivery.
• Items must be unused, in their original condition, and include original packaging.
• Proof of purchase is required.

Non-Returnable Items

The following items cannot be returned:

• Personal care products
• Perishable goods
• Gift cards
• Clearance or final sale items
• Items marked as non-returnable

Refunds

Once your return is received and inspected, we'll notify you of the approval or rejection of your refund.

Approved refunds are issued to your original payment method within 5–10 business days.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the issue.